Privacy Policy

Who We Are

Our website address is https://thecoffeehug.com.

What personal data we collect and why we collect it

Last updated: 4 May 2026

At Coffee Capsules, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our website.

  1. Information We Collect

We may collect the following types of personal information:

  • Name

  • Phone number

  • Email address (if provided)

  • Shipping and billing address

  • Order details and purchase history

  • Any information you provide when contacting us

  1. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate with you بشأن الطلبات

  • Provide customer support

  • Send order confirmations and updates

  • Improve our services and user experience

  1. WhatsApp Communication

We use WhatsApp Business API (provided by Meta) to send transactional messages related to customer orders. These messages include:

  • Order confirmations

  • Order status updates

  • Shipping and delivery notifications

  • Order cancellation messages

We do NOT send promotional or marketing messages via WhatsApp without user consent.

Messages are only sent to customers who have placed an order or initiated contact with us.

Your phone number and order details are used strictly for order fulfillment and customer support purposes.

  1. Sharing Your Information

We do NOT sell or rent your personal data.

We may share your data only with trusted third parties when necessary to provide our services, such as:

  • Delivery companies

  • Payment service providers

These parties are only given the information necessary to perform their services.

  1. Data Security

We take appropriate security measures to protect your personal data from unauthorized access, alteration, or disclosure.

  1. Your Rights

You have the right to:

  • Request access to your personal data

  • Request correction of your data

  • Request deletion of your data

To exercise these rights, please contact us using the details below.

  1. Cookies

Our website may use cookies to enhance your browsing experience and improve our services.

  1. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

  1. Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact us at:

Email: info@coffeecapsules.me
Website: https://coffeecapsules.me/

By using our website, you agree to the terms of this Privacy Policy.